WITHIN 30 DAYS:

Almost everything you buy can be exchanged or returned for a full refund. Just bring it in within 30 days of purchase to any HOBO location. HOBO will gladly exchange or refund any item when it is:

• Returned in a factory-sealed carton in good condition.
• Accompanied by an original HOBO register receipt.
• Not expressly excluded in our return policy.

If you paid by:	Then you'll receive:
Check or cash (under $200)	Cash
Check or cash ($200-$500)	Check mailed* or a HOBO gift card
Check or cash (over $500)	Check mailed*
Credit or debit card	Credit or debit card credited
*Please allow up to 30 days for processing.

BETWEEN 30-90 DAYS:

Simply bring your receipt and factory-sealed purchase into any HOBO location and our managers will review. While no refunds will be allowed on purchases beyond 30 days, a HOBO gift card may be offered at the manager’s discretion unless expressly excluded in our return policy. This card has no cash value, but it can be used to shop in any one of our locations. No exchanges are allowed on purchases over 90 days.

 

EXCLUSIONS:

Flooring (such as tile, laminate, and hardwood):

Flooring is typically manufactured in dye lots and sold by the case, so unless purchased as a sample*, returns of in-stock flooring such as tile, laminate, and hardwood are required to be returned in full, factory-sealed cartons within 30 days of purchase. Beyond 30 they must also match in-stock dye lots and/or cover at least 50 square feet to be eligible for return.

*Samples: Individual tiles sold as samples may be returned as the same within 30 days with a receipt.

Special Orders:

Special orders are made and/or ordered especially for you. There are no exchanges or refunds available on special order items such as Haas cabinets, LW Mountain flooring, customer countertops, etc.

Final Sales (price ends in $0.77):

If the price ends in $0.77, please be sure it is what you want. These closeout or reduced items are not eligible for exchange or refund.

Power Tools and Equipment:

Power tools and equipment are not eligible for refunds, however we will gladly exchange for exactly the same one within 30 days of purchase. Beyond 30 days, customers are responsible for complying with any applicable manufacturer’s warranty.
If powered by gas, the customer is responsible for draining the gas tank prior to its return. For safety reasons, our stores are not permitted to return power tools and equipment unless the gas tank is empty.

Health Standards:

Items such as open mattresses*, toilet seats, food products, clothing, etc. are non-returnable due to health standards.

*Mattresses: may have a factory warranty that supersedes HOBO return policy

Gift Cards:

Lost or stolen gift cards are non-replaceable.