FAQs


HOW DO I CHECK THE STATUS OF MY ORDER?
You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site and by clicking here. You will need your registered e-mail address and password to check your order status.

When you place an order at HoboOnline.com you will immediately receive an order confirmation e-mail that will include your order number and summary.

If you do not have your order number please refer to your e-mail confirmation or send us and e-mail at webservice@hoboonline.com. We can also be reached at 1-847-336-7680
    Monday - Friday
    8:00 a.m. - 5:00 p.m. Central Time (CDT,CST)
    Closed
    New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day

WHAT DO YOU CHARGE FOR SHIPPING & HANDLING
Our shipping and handling charges are determined by the dollar amount of your order and the shipping method you select. If items are temporarily out-of-stock, the total shipping and handling charges will be automatically adjusted and charged as the merchandise is shipped. See our shipping rates for information about shipping amounts and details.

WILL I BE CHARGED SALES TAX ON MY ORDER?
Sales tax is only associated with orders shipping to the state of Wisconsin.

HOW DO I RETURN AN ITEM?
If you wish to make a return or exchange, please follow these steps:

1. Contact Us for a Returns Authorization Number (RA#) and complete the required information on the Return/Exchange Form - located on the back of the original packaging invoice.
2. Indicate the reason for the return and action we should take. For example, if you changed your mind and wish to make an exchange, please let us know what item you desire instead by telling us the SKU, product description and price of the new item.
3. Pack and seal your return securely in the original package if possible. Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. HoboOnline.com cannot accept C.O.D. deliveries.

Mail your package to:
    HoboOnline.com
    Attn: Return Center
    401 W Marquette Ave
    Oak Creek, WI 53154

IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Yes. Whenever you place an order on our website, your credit card (or other payment) information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.